Warranty Policy

Thank you all for using products of NextoDI. If you have a problem using NextoDI's products, please read the information below to make sure your issue is covered by NextoDI's warranty

Warranty Terms and Conditions include but are not limited to:
The warranty :

NextoDI two years limited warranty is available on all products offered by NextoDI except those listed below.

  • The period of warranty of internal HDD and internal battery is 1 year
  • For other accessories(CF/SD adapter or power adapter, etc), the period of warranty is a month.
What is covered :
  • Parts and labour costs for the repair of a product defect or fault of production, which resulted in the product malfunctioning.
  • Parts and labour costs for the repair of fault of material of the product, which resulted in the product malfunctioning.
General exclusions (what's NOT covered) :
  • Wear and tear
  • Damage caused by impact, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding or other adverse weather conditions
  • Improper usage, storage or handling of the product
  • Failure to follow our written instructions for the product
  • Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by us
  • Modification to the product and/or software, by someone other than our representatives
  • External causes out of our control which may include accidents, fire disasters or burglaries
  • Faults caused by shock or fall, sand, dust, dirt, dampness or corrosion, leaky batteries, repair or cleaning by unauthorized personnel
  • Loss or damage of data
  • Not installing any error correction that we issue for the software
General terms :
  • The warranty is valid from the date of purchase until the end of 2 year. You can check the warranty of your unit by where you purchased.
  • You must obtain an authorization for repair from us first. The choice of repair is subject to NextoDI’s authorization, and we may choose to specify a particular service centre.
  • We may choose to replace your product if the cost of repair is not economical. In the case of the product no longer being available, we may choose to replace it with a similar product of the same or greater value. These values are determined by what the values are at the time of replacement.
  • You will be responsible for the cost of having the product checked / repaired if the fault of the product is not covered by this warranty.
  • You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, making full backups of all your software and data and implementing virus checking controls.
  • The warranty is not transferable to a third party.
Service request

If you send us a service request, NextoDI support will reply within 48 hours.

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