Questions by Nextouser2020-07-23
NPS-10 Error 0x 00820060 // stops syncing data to external drive
Hi, cannot sync more than about 500-600 GB (nexto DI fully charged, Firmware 1.11, Samsung EVO 850 4TB internal and external) - Error 00820060 appears on random. Sometimes directly after start syncing.
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Answer by NextoDI2020-07-27
0x00820060 means connected USB device is removed.
That can happen when
1. USB SSD require more power than NPS-10 can provide. In this case the USB power line become unstable and can result in that error. See here for more detail.
https://www.nextodi.com/support/faq-view/?id=45
2. During the SYNC, internal battery is used when the external power from the USB type-C is not sufficient. If battery become low, the power line become unstable and can result in that error.

When used with external SSD, NPS-10 require external power applied through Type-C cable. Make sure that power can provide more than 2A. If you using USB battery pack, make sure the output current is more than 2A.
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