Questions by Dominique2020-01-03
NPS-10 Not recognized by windows 10
Hello,

I purchased two NPs-10's, and installed 4TB SSD's in both of them. However, windows 10 does not recognize either of them. Is there a driver or something? I tried both the front and back usb ports.

Thank you!
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Answer by NextoDI2020-01-06
Please confirm you turned on the power before you connect NPS-10 to the computer.
Push the wheel button on the right side of the device.(push for more than 2 sec).
Then check if the Green LED lit, and 'X-copy Ready' message appear on the LCD.
After that, connect NPS-10 to your computer(rear side USB ports is preferred). You need to connect Type-C port of NPS-10 to Type-A port of the computer.
If connected, NPS-10 detect the connection and ask you selecting 'Computer I/F'. Push the button to connect to the computer.
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Answer by Bjornar2020-05-07
I'm having trouble with what may be the same thing. NPS-10 has been working fine the last months until yesterday when transfer speed was really slow (30 MB/s), don't know it is unrelated. I tried disconnecting and used another port on the computer. Now no cable or port will recognize the NPS-10. I've tried a number of cables and 2 different computers.

I turn it on, wait for the Xcopy ready message, connect the USB-C to Type A-cable as usual and the NPS-10 now gives me options to use as a computer interface. LCD screen turns off after 5 seconds. But since yesterday, the disk does not show up in Windows.

After the LCD has turned off, the LED is solid green and the wheel does not respond (as if it is connected, but not mounted).

I was on FW 1.10, updated to 1.11 via SD card, but no luck. Clearly the NPS-10 understands that there is a data connection, but the drive is not mounted - not even in disk management.
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Answer by NextoDI2020-05-11
If you already tried multiple cables & multiple computers, and NPS-10 can detect the computer connection, but computer cannot detect NPS-10(even does not show up in disk management), then the most probable reason could be damaged USB type-C connector or bad contact.

Real slow speed like(30MB/s) during computer I/F means, the actual USB transfer was USB2.0, not 3.0.
So I think there are something wrong on the connector, and it needs to be serviced.
This is not related to the SSD itself, so your data will be safe.

Where is your location? We need to have it and fix it for you.
If you are in US, TVLogic USA can help you on this.
Please contact TVLogic USA or give e-mail to service with the name of your country.

1. TVLogic USA
Address: 7764 San Fernando Rd., Ste 7 Sun Valley, CA 91352
Phone: +1 818-885-6442
Email: sales@tvlogicusa.com

2. Service e-mail
support_overseas@nextodi.com
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Answer by Bjornar2020-05-11
Hi, thanks for answering. I did the latest Win10 update and reinstalled all ASUS chipset drivers (X-399), and for some reason the NPS-10 both connects and has a R/W of 430 MB/S in the same ports as I tested a few days ago.

I did do some test with the SSD connected to a SATA dock (USB C) and I got connected, but still 30-40 MB/s in the front USB 3.0 ports. However, the back USB 3.1 gen 2 ports yielded 400MB/s ++. So it was clearly not the drive or the dock. Right after installation + reboot the results were the same, until I tested again today...

The whole thing may just have been a software/driver related bug - even though chipset driver re-installation did not prove successful until a couple of days later when I just had to give it a go again.
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Answer by NextoDI2020-05-12
Oh...
USB signals of the front panel USB port is usually not clear, I mean noisy and does not provide enough power for running SSD. So your case can happen depending on the USB device connected.
During the USB connection setup process, if USB3(5Gbps) detection was not successfully made because of noisy signal(or power shortage) in certain amount of time, then USB2(480Mbps) connection made instead of USB3. That is why the speed difference happens depending on the connected device.
Also, in that case, Win10 drivers permanently gone when something wrong, and does not return back until you fully remove power from your system.
Fully removing power means removing AC wall plug from your computer and let it unpowered about 10 minute.
So use USB port from rear side of your computer, which is actually coming from the mother board itself, when connecting NPS-10 or SSD dock which require much power than card reader.
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