Thank you for the info.
May be Canon changed their file structure of cr2 somehow with which NPS-10 does not work.
Can you send us that cr2 file to following e-mail address?
From your previous Questions, I can see you are using Canon 5D mark 4.
We downloaded some CR2 files from the web site and checked by ourselves and find that CR2 files are shown on the LCD without problem.
So we need to get your CR2 files to check it.