Questions by Jeff2019-08-08
NPS-10-CF .CR2 files
I have backed up .CR2 files and they are showing as unsupported when I try to view a thumbnail of the photo. It shows a blank box for each photo with an X through the box.

All your literature states that it can show .CR2 files.

Do I need a firmware update for Canon?

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Answer by NextoDI2019-08-09
Thank you for the info.
May be Canon changed their file structure of cr2 somehow with which NPS-10 does not work.
Can you send us that cr2 file to following e-mail address?

From your previous Questions, I can see you are using Canon 5D mark 4.
We downloaded some CR2 files from the web site and checked by ourselves and find that CR2 files are shown on the LCD without problem.
So we need to get your CR2 files to check it.

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