Questions by DMeyer2015-04-04
Windows 7 64 bit does not recognize the ND2901

I have just received a new ND2901.

But my Windows 7 64 bit with usb-2.0-connection does not recognize the device.

How can be solved this problem?
When we find no solution, the unit will be returned.

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Answer by NextoDI2015-04-06
First, please check which HDD used for ND2901.
If there is Seagate or Samsung HDD inside of ND2901, it doesn’t work with USB 2.0 PC.

And sometimes USB3.0 Cable occurs some problem with USB2.0 PC (Connector)
Please insert the USB3.0 cable into USB2.0 socket of PC loosen (should not insert Cable fully.)

Best regards

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