Questions by pmessinger2014-03-11
Nexto ND2730 Boot Problem after FW update (2.02)
Hello,

After updating my nexto2730 to v2.02 is there a boot problem.
I can't boot it anymore. When i press the power button it shines green and the device makes mysterious sounds for 6 sec ... Then the device turns off.

in a previous post: http://www.nextodi.com/support/view.php?bbs=en_qna&id=471

"please connect AC adapter and then try it again."
The AC adapter is connected

"The V2.00 firmware had a bug which can cause power up hang problem after the firmware upgrade.
If the first empty space in the HDD is not continuous 512KB, it can have this problem.
To solve the problem, you need to take out the internal HDD from ND2730 and format the drive at the computer using another USB case, then add the HDD into ND2730 again. Then you'll be able to use it.
Sorry for this problem."

Still the same problem

What can i do?

Best Regards
Philipp
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Answer by NextoDI2014-03-11
the problem is happened with Firmware v2.00.

Did you removed out the internal HDD when you updating?
if so, the unit can lost the own firmware.
please insert the own internal HDD and then turn it on.
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Answer by pmessinger2014-03-11
"Did you removed out the internal HDD when you updating?"

No, i tried this after the update to fix the problem.
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Answer by NextoDI2014-03-11
If you do firmware upgrade, the binary data is written to the HDD then power off automatically. Actual firmware write to ND2730 happens at the next power up.
So if you removed the HDD just after you upgrade to V2.02 firmware(never turn on again), then that will lead you firmware not written to th ROM. If you connect that HDD without any modification, then the firmware wll be written back.
But if you already formatted the HDD, the temporary data may be lost and cannot use ND2730 any more.
In that case, you need to send back us the unit to fix it.
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Answer by pmessinger2014-03-11
"If you do firmware upgrade, the binary data is written to the HDD then power off automatically. Actual firmware write to ND2730 happens at the next power up."
After the "succesful" FW update i startet the device normally by pressing the start button and it cant start. After a few tries i tried to fix the problem. I tried to start it 5 times before i removed the HDD.
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Answer by NextoDI2014-03-12
please let me know you mail address.
I will contact you to find solutions.

or please send me an email.
woonjung@nextodi.com
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Answer by pmessinger2014-03-13
"or please send me an email.
woonjung@nextodi.com"

I send you a mail yesterday.
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Answer by pmessinger2014-03-27
Unfortunately, I get no data yet :(
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Answer by NextoDI2014-03-31
I have tried to send you an email many times.
But I can't. the mail always return to me.
I don't know why..

please let me know another mail address.
Thank you.
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Answer by NextoDI2014-04-03
please...
let me know another mail address.

I can receive you email from your mail address.
But when I send you an email to the mail address,
always it returns to me...

I hope that you check this..
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Answer by NextoDI2014-04-03
oh... I try to send you an email from another email address.
but it also returned to me...
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Answer by pmessinger2014-04-04
Thank you for your support Woon!
Now it works fine :)
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Answer by plsm58822017-01-08
HI. If it works fine, please share the solution as my has the exact same issue, but I have not taken the HD out and formatted it. Thanks.
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