I've had this problem many times.
Connected unit to a mac via firewire 800. Nothing seen.
connect using the USB and the NVSpro is now on the desktop. USB is too slow for large transfers.
another bit of advice...Can you detail the exact esata drive to buy as the unit which came with the NVS PRO Plus package has failed and I cannot get another unit which can be seen/ formatted
please check it with other PCs.
if it still doesn't work, please contact a distributor in your country.
about ext. eSATA HDD, please let me know you email address
I will contact you on email.
Answer by email@example.com
my e mail is firstname.lastname@example.org
Answer by Chris2013-04-27
You can buy the external eSATAp drive here - UK Authorised Dealer - https://www.creativevideo.co.uk/index.php?t=product/nexto_di_nex-d42488-750 or please see full lists of UK Authorised dealer lists here, http://www.nextodiuk.com/wheretobuy.html