Questions by phototravel2007-07-07
ND2500 STILL not working with Mac OS X 10.4.10
I used the MAC Updater for the ND2500...I was able to upload a new firmware version onto the ND2500 using the Oxford Uploader. The ND2500 still does not mount or appear in the finder. The firmware I upgraded to is 1.37b (I also tried v 1.38b). Is this the correct firmware for the ND2500? It is listed in your downloads section as the most recent firmware for the ND2500, but it doesn't seem to work any better than the previous version which was on the ND2500- version 1.30. Please make sure that you list and make available for download the proper firmware for the ND2500 that WILL DEFINITELY work with Mac OS X 10.4.10 soon!
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Answer by R&D2007-07-07
The MAC os problem of http://www.nextodi.com/en/support/view.php?bbs=en_qna&id=30 was releated to ND2300 and ND2325.
So we had not review on ND2500.

OK. We need more information.
What I/F are you using?
ND2500 has both Firewire and USB I/F for MAC connection.
Do you mean both I/F not working?

We need info on
1) What is your system.(MAC Book with Intel CoreDuo or?)
2) Both USB and firewire fail?
3) What do you see at the system profiler when you connect device?
4) What happens when you connect the ND2500 to the USB port of the key board?
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Answer by phototravel2007-07-08
i am away from the computer at the moment, but i can tell you that the Nd2500 does not mount or appear in the finder when connected to USB or fw. I have this issue using my powermac g5 Power PC dual 2.3ghz AND when using my MacBook pro core 2 duo 2.16ghz. I don't have a usb port on my keyboard. I am plugging fw or USB direct into computer. I will report tonight on what the system profiler says. Thanks for looking into this. My expedition leaves in two weeks, so the quicker the better
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Answer by phototravel2007-07-08
This is what System Profiler on my Powermac G5 says about the FW TRee when I connect the ND2500 via firewire: FireWire Bus:

Maximum Speed: Up to 800 Mb/sec

Unknown Device:

Manufacturer: Unknown
Model: Unknown Device
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 400 Mb/sec

OXFORD IDE Device 1:

Manufacturer: Oxford Semiconductor Ltd.
Model: 0x0
GUID: 0x30E0010E911099
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 400 Mb/sec
Sub-units:
OXFORD IDE Device 1 Unit:
Unit Software Version: 0x10483
Unit Spec ID: 0x609E
Firmware Revision: 0x38
Product Revision Level:
Sub-units:
OXFORD IDE Device 1 SBP-LUN:
OXFORD IDE Device 1 SBP-LUN:
Capacity: 74.53 GB
Removable Media: Yes
BSD Name: disk2
OS9 Drivers: No
S.M.A.R.T. status: Not Supported
Volumes:
CHO OYU:
Capacity: 74.53 GB
Writable: Yes
File System: MS-DOS FAT32
BSD Name: disk2s1
Mount Point:

Unknown Device:

Manufacturer: Unknown
Model: Unknown Device
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 400 Mb/sec
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Answer by R&D2007-07-09
Looks firewire connection is properly detected by the MAC.
OXFORD IDE Device is the ND2500. MAC parsed the ND2500 and got the capacity and file system information without error.
Check the Disk Utility to check if you can see added HDD.

It can be HDD failure(Like bad sector) or FAT file system recognition of MAC.
We'll check the FAT file system compatibility at our side too.
But can you connect you ND2500 to other PCs?
Can you hear/feel the HDD spin up and HDD head operation?
Also, if possible, check if it works when you format the HDD.
Password
Answer by phototravel2007-07-10
it shows up in disk utility, but, as I mentioned before in a different post, it cannot verify or repair disc. I don't have access to other PCs to try it out on. The disc spins and clicks first, then buzzes (seems to be making attempt to mount) three separate times, then gives up. If I reformat it, do I use MS-DOS or Mac OS Journaled?
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Answer by phototravel2007-07-10
Well, after all this trouble, I should have just reformatted the ND2500. I did so using MS-DOS format in Disk Utility on Mac OS X and it shows up in the finder immediately - and all of the CF copying functions work perfectly. I can go on my expedition and feel confident that my files will be there when I return. Thanks so much for your attention to this issue...I'm much more confident of your company's customer support now.
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