Questions by Polarlander2011-06-13
ND2700 DTG error Connect Fail
"..Hello, the Extreme ND2700 was purchased 6 months ago. I am using Scandisk 8 gb cards. Since one week no upload is possible: after inserting the card the error "DTG error -> Connect fail -> Bye!" is shown. Along with this problem I find that the USB connection does not work anymore. With the eSata connection I still van adress the harddisk, so I will be able to save data to another storage. Can you please help me out? Is there any garantee in case of repair? Thnx! Kind Regards, Polarlander..."

Dear Polarander
The ND2700 may have an error in USB connection. ND2700 has OTG function (USB Host), so when the Host working has fail, the error can be occurred. And the unit has to be repaired for using. If you can contact the seller, please know the error the seller, and give a help. If they don’t give you any help, please mail me again.I will find any method to help you. Thank you Best regards

Hello!

Thirst: thank you for your swift and kindly responce. I contacted the importer in the Netherlands. They confirmed me via email that the fault was to be subject to guarantee.

Because of the fact that I purchased my ND2700 imagetank via a non-contracted reseller in my hometown (also in the Netherlands), the importer would charge me with the shipping costs to Korea. As an indication they informed me that this could cost me up to US dollar 140.- This amount of money, being almost 50% of the purchaseprice less than one year ago, leaves me with the question wether the malfunction is a technical or hardware failure, or is it a software failure.

If it is a software failure, are there means to repair the malfunction via an upgrade of the firmware, or reinstall of software?
How can I obtain such software of firmware update?

I kindly ask you to answer my questions on which I can make a choice.
For your quick respons I thank you in advance. Yours Faithfully. Polarlander
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Answer by NextoDI2011-06-13
Dear Polarander

It is not software failure.
the error useally is occured by hardware failure.
It must get hardware repair for using.

I try to find out how to help you.
please let me know your email address.

Thank you
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Answer by Polarlander2011-06-13
Hello, please use: Ikdumpje@gmail.com. Thank you for your help! Kind Regards, Polarlander
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Answer by Polarlander2011-06-21
Hello, please use: Ikdumpje@gmail.com. Thank you for your help! Kind Regards, Polarlander
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Answer by Polarlander2011-06-28
Hello, I now am waiting for two weeks for your emailrespons. Can you please inform me what the status is? Thank You! Polarlander
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