Got a ND 2300 (red) with firmware 1.10. I can browse the Nexto-HDD with the computer(WIN XP), but as soon as i switch Nexto off (to start firmware update), the firmware update says: "no device connected". I tried everything, disconnect, switch off, plug again, press Reset and Copy, hold copy, start EndUser.exe - I only get "no device connected". How does the firmware software finds the NExto, if its switched off (shows "FW Update" on NExto but doesn't make the Computersystem recognizing NExto.)
You should keep pressing copy button while the download process id doing.
For your convenience, please see our video manual for Firmware update. you can download this at our website [SUPPORT] - [DOWNLOAD]
Answer by Steve2008-02-20
Same problem for me. Win2000 laptop, ND 2300 v1.032
Successfully get the "FW Update" text up on the ND 2300. Then click the "EndUser.Exe" file on the PC - and get the "No Device Connect" error.
Funnily enough the PC know the device is there because if I unplug the cable I get the usual "USB device unplugged illegally" type error on the PC.
I only want to get this thing working so my MacBook will recognise the device. At the moment the MacBook doesn't see it when plugged in. Very annoying....
Answer by steve2008-02-20
Yes, watched the video and followed instructions. Yes, still get the same error. Yes, the PC can happily read/write to the ND 2300 under normal conditions (but not with the Mac).